Refund policy

Voltra Mounts Return and Refund Policy

Thank you for shopping with Voltra Mounts. We want you to be completely satisfied with your purchase. Please read this policy carefully before placing an order.

Return Window You may return most items within 15 days of delivery for a refund or exchange, provided the items are in new, unused, and resalable condition.

Eligibility Requirements To qualify for a return:

  • The product must be in its original packaging with all tags and accessories intact.
  • The item must show no signs of installation, use, scratches, or wear.
  • You must provide proof of purchase (receipt or order number).
  • Customized, modified, or DIY-installed products (such as items with installed DIY Docks) are considered final sale and are not eligible for return unless defective.

Non-Returnable Items The following items are not eligible for return or refund:

  • Sale, clearance, or final-sale items
  • Custom or personalized orders
  • Preorders and special production items
  • Gift cards
  • Perishable goods, hazardous materials, flammable liquids, or gases

Damaged or Defective Items Inspect your order immediately upon delivery. Contact us within 48 hours with photos if the item arrives damaged, defective, or incorrect. We will arrange a replacement or full refund (including original shipping) at our discretion.

How to Start a Return

You can start a return in either of the following ways:

Option 1 – Self-Service (Recommended) Log in to your account at https://account.voltramounts.com, go to your order history, select the order, and click Request a return (or “Start a return”). Follow the prompts to submit your request. We will review it and reply with next steps, including an RMA number and shipping instructions if approved.

Option 2 – Email

  1. Email returns@voltramounts.com with your order number and reason for return.
  2. Receive a Return Merchandise Authorization (RMA) number and shipping instructions.
  3. Ship the item to: 3907 Royal Palm Dr, Bradenton, FL 34210.

Note: Returns sent without prior approval or an RMA will not be accepted.

Refunds

  • After we receive and inspect your return, we will notify you if the refund is approved.
  • Approved refunds are processed to your original payment method within 5–7 business days.
  • Original outbound shipping fees, customs duties, taxes, VAT, and other import/export fees are non-refundable.
  • A 15% restocking fee may be applied to returns not due to our error (e.g., change of mind or wrong size).
  • If more than 15 business days have passed since approval, please contact us.

Exchanges We prefer exchanges when possible. The fastest option is to return the unwanted item (once approved) and place a new order for the desired product.

International Returns

  • United States: 15-day return window applies.
  • European Union: You have a statutory 14-day cooling-off period to cancel or return your order for any reason. The same eligibility and condition requirements apply. You are responsible for return shipping costs, any applicable duties, taxes, VAT refunds, and other fees.
  • Rest of World (all other countries): The 15-day return window applies where permitted by local law. You are responsible for all return shipping costs, import duties, taxes, and any other fees associated with the return.

Refunds will be issued in the original currency (or equivalent) after inspection, minus applicable fees and restocking charges (where permitted).

Return Shipping Customers are responsible for all return shipping costs. We strongly recommend using a trackable shipping method. We are not responsible for lost or damaged packages during return transit.

Important Notes

  • We reserve the right to refuse any return that does not meet the conditions outlined.
  • By placing an order with Voltra Mounts, you agree to this Return and Refund Policy.