Frequently asked questions
If an item is in my cart and available for purchase, is it in stock?
Yes — we only show inventory available for immediate fulfillment. If it’s out of stock, you can sign up for restock notifications. Pre-orders are clearly labeled as such on the product page.
Do you offer Military and/or First Responder discounts?
Yes. We deeply respect and support those who serve and protect us, and we are proud to honor our military, veterans, and first responders with a special discount.
To receive the discount, simply verify your identity through ID.me. Once verified, the discount will automatically appear in your cart. You can begin the verification process here: ID.me Verification
What is the return policy?
You can return most items within 15 days of delivery for a refund or exchange if the item is new, unused, and resalable, in its original packaging, with no signs of installation or wear.
Start the return from your account, or email returns@voltramounts.com with your order number. We review it and send shipping instructions if it is approved. A return sent without that approval is not accepted. Ship approved returns to 3907 Royal Palm Dr, Bradenton, FL 34210.
You pay the return shipping. The shipping you paid to receive the order, plus duties and similar fees, is not refunded. A 15% restocking fee may apply when the return is a change of mind or the wrong size. After we receive and inspect the item, an approved refund goes back to the original payment method within 5 to 7 business days.
A Mount with a DIY Dock already installed, and sale, custom, or final-sale items, cannot be returned unless defective. If something arrives damaged, defective, or incorrect, contact us within 48 hours with photos.
The full policy is at return and refund policy.
Are any purchases final sale?
A few purchases are final sale and cannot be returned unless they arrive damaged or defective. That includes sale and clearance items, custom or personalized orders, preorders and special production items, gift cards, and a Mount once a DIY Dock has been installed. Those items are marked before you buy.
When will I get my order?
Orders are typically processed and shipped within 1 to 3 business days after payment. An order placed after 2:00 PM Eastern, or on a weekend or holiday, starts the next business day. After it ships, standard delivery is usually 3 to 7 business days. Expedited, when offered, is usually 1 to 3 business days after shipment. Those times are estimates. You get a tracking email once the order ships. Allow up to 24 hours for the carrier tracking to update.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
You always see the shipping price before you pay. For most U.S. orders under $85, standard shipping is $7.95. U.S. standard shipping is free at $85 and up, including blemished items. Faster delivery, custom quotes, and international addresses are not included in free shipping. International duties and taxes are collected at checkout.
When will products be back in stock?
We are working hard to increase inventory availability to meet current demand. You can sign up for back in stock notifications on individual product pages. Also, feel free to email in to support@voltramounts.com for more information.
Do you accept pre-orders?
Yes — we occasionally offer pre-orders on select new or limited-production items (such as certain new mount designs, doublers, or special configurations).
Pre-orders are not available on all products — only on specific items where we are ramping up production or releasing something new. When a pre-order is available, it will be clearly marked on the product page.
How Pre-Orders Work at Voltra Mounts:
- We manufacture the items during the pre-order period to ensure the highest quality and to incorporate any final improvements.
- You will see a clear expected delivery / shipping timeframe on the product page and in your order confirmation (typically 4–8 weeks, depending on the product and current production schedule).
- We provide regular update via email as your order progresses through fabrication, powder coating, and shipping.
- Pre-order pricing is usually the same (or better) as regular pricing, and your payment is securely processed at checkout.
Pre-orders help us bring innovative Voltra Mounts products to market while keeping our veteran-owned, small-batch standards high. We only open pre-orders when we are confident in the timeline.
If you have any questions about a specific pre-order item, feel free to contact us at support@voltramounts.com — we’re happy to provide the latest production update.
Are you connected to Beyond Power?
No. Voltra Mounts is an independent company (Area 53 LLC d/b/a Voltra Mounts). We are not owned by Beyond Power, not an official Beyond Power partner, and not Beyond Power support. We design and manufacture mounts and accessories compatible with VOLTRA I units. If you need Beyond Power products, device support, firmware, or the Beyond+ app, please visit https://www.beyond-power.com/.
Do you take or file HSA / FSA claims?
Voltra Mounts does not partner with Truemed, and we do not take, process, or file HSA or FSA claims for customers. Whether a purchase qualifies is between you and your HSA or FSA administrator and your plan; we cannot advise on eligibility. We are glad to help with documentation where we can — reply to Support@voltramounts.com if you need a receipt, invoice, or order details for your administrator.
When I receive my mount, how will it be sized for imperial or metric racks?
Most mounts ship sized for the most common rack in the market: a true 3×3 imperial upright. We use that default because it fits most gyms out of the box. If your upright is a different size, the included shim kit is meant for a quick, easy adjustment — not a major rebuild of the fit.
Important: The metal mount is the same design. When a product offers upright sizes other than 3×3 (for example 3×2, 2×3, or 2×2), we fit your tubing by sizing the chafe pads (and the related shim/pad kit) for the size you choose — not by shipping a redesigned mount body. Pick the upright size that matches your rack so the pads arrive ready to fit.
See how shims work on standard 3×3 setups: Shim kit installation
If I pick a different upright size (like 3×2 or 2×2), do I get a different metal mount?
No. The metal mount is the same design. When a product offers upright sizes other than 3×3, we fit your tubing by sizing the chafe pads (and the related shim/pad kit) for the size you choose. Pick the upright size that matches your rack so the pads arrive ready to fit. Most mounts default to a true 3×3; other sizes are pad-fit, not a redesigned mount body.
How does sizing work on the Evolver Flat Foot mount?
Evolver Flat Foot is built for lower-profile Flat Foot–style tubing (about 2.0″ to 2.3″). Sizing within that range is done with appropriately sized chafe pads for the size you purchase — not a different metal mount for each tenth of an inch.
See the product: Evolver Flat Foot
What size hardware do I need for my chafe pads if I lost a screw?
Chafe pads use M4 × 0.7 × 10 mm flat head screws (countersunk Allen / hex socket). If one came loose or went missing, you can order a small replacement pack instead of hunting hardware stores.
What to buy: on our M4 × 0.7 Hardware Screws page, choose 10 mm Flat Head — Chafe pads (6-pack) ($3.95 for six screws). Add it to cart like any other product.
Do not pick the 20 mm Button Head — DIY Dock option for chafe pads — those screws are a different length and head style for the DIY Dock only, and they are not interchangeable.
Shipping: U.S. orders under $85 ship at the standard $7.95 rate (one rate for the whole order). Carts of $85+ get free shipping. Limit is three screw packs per order.
Need a hand matching the right pack? Reply to Support or use our contact form.
Can I call or text Voltra Mounts?
Yes! Call (941) 941-9379 to reach our automated phone assistant. It can check your order status and answer common questions about our Mounts, and it can hand you off to our team when needed. You can also text the same number, and your message goes directly to our team. Msg and data rates may apply.