Frequently asked questions
If an item is in my cart and available for purchase, is it in stock?
Yes — we only show inventory available for immediate fulfillment. If it’s out of stock, you can sign up for restock notifications. Pre-orders are clearly labeled as such on the product page.
Do you offer Military and/or First Responder discounts?
Yes. We deeply respect and support those who serve and protect us, and we are proud to honor our military, veterans, and first responders with a special discount.
To receive the discount, simply verify your identity through ID.me. Once verified, the discount will automatically appear in your cart. You can begin the verification process here: ID.me Verification
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
When will products be back in stock?
We are working hard to increase inventory availability to meet current demand. You can sign up for back in stock notifications on individual product pages. Also, feel free to email in to support@voltramounts.com for more information.
Do you accept pre-orders?
Yes — we occasionally offer pre-orders on select new or limited-production items (such as certain new mount designs, doublers, or special configurations).
Pre-orders are not available on all products — only on specific items where we are ramping up production or releasing something new. When a pre-order is available, it will be clearly marked on the product page.
How Pre-Orders Work at Voltra Mounts:
- We manufacture the items during the pre-order period to ensure the highest quality and to incorporate any final improvements.
- You will see a clear expected delivery / shipping timeframe on the product page and in your order confirmation (typically 4–8 weeks, depending on the product and current production schedule).
- We provide regular update via email as your order progresses through fabrication, powder coating, and shipping.
- Pre-order pricing is usually the same (or better) as regular pricing, and your payment is securely processed at checkout.
Pre-orders help us bring innovative Voltra Mount products to market while keeping our veteran-owned, small-batch standards high. We only open pre-orders when we are confident in the timeline.
If you have any questions about a specific pre-order item, feel free to contact us at support@voltramounts.com — we’re happy to provide the latest production update.